Accessory FAQ

Q. What should I do if the hydrogel of the electrodes starts to peel off?

After multiple uses, the adhesive strength between the hydrogel and the PET electrode may decrease. If you notice the hydrogel gradually peeling off from the electrode, gently remove it from the skin to prevent the hydrogel from detaching too quickly and causing it to peel off from the PET electrode. Simply reattach the hydrogel in place.

Q. After removing the electrodes, I noticed residue at the treatment site. Is this normal?

Yes, it's normal and won't affect your treatment experience or the electrodes' functionality. Everyone's skin type and condition are different, so some hydrogel residue may remain on your skin. You can easily clean it off with water or a damp cloth.

Q. How long can the electrodes be used for?

Electrodes typically last for about 20 to 50 uses on average, although actual lifespan may vary depending on factors such as skin cleanliness, usage, and storage conditions. It's recommended to thoroughly clean the skin before use. Apply the electrodes onto clean, dry skin, ensuring no sweat or lotion residue. After use, store the electrodes back in the zipper bag and keep them in a cool place away from sunlight.

Q. What to do if the electrode pads lose their stickiness?

Electrode pads adhere to the skin using a water-based gel. To prolong their lifespan, ensure your skin is clean. If the stickiness of the pads diminishes, gently clean the gel area with clean water or a damp cloth, then allow it to air dry for a minute to restore stickiness and maximize usability. Other factors affecting pad lifespan include skin type, natural skin oils, and pH levels. If stickiness cannot be restored, consider purchasing new electrode pads for a more comfortable therapy experience.