Return Policy 

1. Return Policy 

• Once our products arrive in your hands, you will enjoy a 7-day product appreciation period (7 days including holidays).
• The appreciation period is not a trial period, and the product must be "new (except for testing) and fully packaged" to apply for this service.
• If you need to return or exchange goods, [please fill in the contact us form online to apply within 7 days of receiving the goods] or [call us to apply], and provide your "name", "order number", "contact number", and "name of the returned product" ", "Reason for return and photos" and other information, customer service staff will assist you in returning or exchanging the goods after receiving them.
• Service hours: Monday to Friday, working days 09:00-17:00 (closed from 12-13 noon)
• Customer service hotline: 07-815-0053, ext. 433
• Online service: LINE official account (LINE ID: @669ayvzq)
  

2. Return Policy 

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• Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
• Returns cannot be accepted under the following circumstances:
  - The product appreciation period exceeds 7 days.
  - The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
  - The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
  - Malicious or mass returns.

3. Return Procedure 

Contact customer service→ Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information, and address → The logistics entrusted by Levina will receive the goods.

4. Refund 

• Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
• Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.

5. Exchange 

Exchange products must be unused and have no damage or malfunction caused by non-human defects; if the store prompts you, please keep the complete original packaging (including outer packaging carton), otherwise the exchange will not be accepted.

6. Exchange Procedure

When you and the store mutually agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and collect or refund the fees; if not The difference will not need to be processed separately.